Use this step by step explanation to craft a good employee performance feedback review for a parts counter clerk. Find the right words with quality phrases.
A parts counter clerk interacts with clients to provide them with the best part products. He/she must communicate well with the customers to understand their specifications. Hence, having exceptional oral and written communication skills is inherent for this position.
Other specific responsibilities include accurate billing and receiving payments for the parts. He/she also attends to customers through the telephone. They provide crucial information to clients and takes orders. He/she also provides details about the products available and may be required to take stock of all the available products and report shortages. He/she should also report losses or damages, replenish stock, ensure there is storage space for the parts and help in packaging purchases.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| PHONE SKILLS: Phone Skills are useful to present a professional company image through the telephone to the customers while making them feel well informed and appreciated without necessarily seeing their faces. | Tries to be as comfortable and relaxed as possible before making any telephone call. Always asks the other person on the line if he or she may need any further assistance. | 2 |
| SAFETY AT WORK: Safety is being protected from hurt or other non-desirable outcomes that may tend to overrule a situation and cause damages of different kinds. | Clearly marks a potential safety concern by placing an appropriate visible sign in a place where the potential hazard could occur Requires employees to read material safety data sheets for chemicals in order to know how to handle specific chemicals | 2 |
| DELEGATION: Delegation is assigning responsibility or authority to another person a junior or subordinate to carry out specific activities while remaining accountable for the outcome. | Establishes a firm priority system for tasks in order to understand the nature of the tasks and delegate effectively Takes the time to prepare and develop the discipline to map out exactly what one is asking for | 2 |
| PLANNING AND SCHEDULING: Planning and Scheduling are the act of establishing a plan for a set of tasks that needs to be completed and including when they should be done. | Always helps others to develop and implement programs or urgent projects first Files projects details systematically to avoid a mix-up in information | 3 |
| ENTHUSIASM: Enthusiasm is an intense enjoyment or a lively interest in a certain thing with a zest and a strong belief that can be felt by those around you. | Defines important goals and puts a plan together to accomplish them Performs random acts of kindness to the employees at work and the members of the community | 3 |
| SELF CONFIDENCE: Self Confidence is the ability to know who you are and what you are capable of doing which shows in your behavior, your body language, how you speak, etc. | Goes above and beyond; suggests new ideas, clients or products in order to make projects easier or more streamlined Speaks one's mind during meetings in order to see the reactions of other employees to one's viewpoint and adjust appropriately | 2 |
| ENJOYMENT OF THE JOB: Enjoyment of the Job is the ability to enjoy what you do rather than enjoying what you earn from it. | Takes an introspective look at one's own performance, production ability and how well a task is completed and works to improve on the weak areas Enjoys helping other employees and considers them as partners in building something of value | 2 |
| PERSONAL DRIVE: Personal Drive is a combination of desire and energy in its simplest form directed at achieving a goal in whatever you have set your heart to accomplish. | Operates as an effective representative of the company in both internal and external forums Monitors one's own emotional responses and remains controlled at all times | 2 |
| LONG RANGE PLANNING: Long Range Planning is setting long-term goals and objectives for your business or project to ensure its growth and sustainability is reached by all the employees. | Looks at the company as an outsider and reviews its strengths and weaknesses in order to identify areas of opportunity and improvement Identifies the core competencies that one will require and begins to develop those competencies in order to be better positioned for the markets in the future | 2 |
| ORGANIZATIONAL SKILLS: Organizational Skills is the ability to make use of time, energy and resources available in the most efficient manner to achieve their goal. | Works on one task at a time and avoids multitasking as much as possible in order to improve own concentration Exercises before work in order to relieve tension and get oneself physically and mentally prepared for the day | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| PHONE SKILLS: How well can you rate the way you handle your phone call conversations? Give an instance you had to talk to someone on the phone while in a loud place? How well did the conversation go? | [employee comments] |
| SAFETY AT WORK: How do you set your company's safety rules? How do you make sure that every employee follows these rules? If you were chosen to conduct a company's safety audit, how would you go about it? | [employee comments] |
| DELEGATION: Describe a time when you have had to deal with an employee who was not following your instructions on an assigned project. How did you go about it? What are some of the things you have done to improve your delegation skills? | [employee comments] |
| PLANNING AND SCHEDULING: Do your planning skills need improvement or are they ready to go? How have you been of help to others in accomplishing goals within the set time? | [employee comments] |
| ENTHUSIASM: Can you think of a situation where you were intensely motivated? When were you bored? Can you think of a time when you sought a colleague's idea or opinion when working on a new project? | [employee comments] |
| SELF CONFIDENCE: Can you describe a time you thought you were going to fail in a task? What did you do to succeed? Do you feel full of self-confidence or do you wish you had more of it? | [employee comments] |
| ENJOYMENT OF THE JOB: Describe a time when you felt your work was unmanageable and were unable to meet deadlines. What did you do about it? Are there times when you have helped other employees love their jobs? How did you go about it? | [employee comments] |
| PERSONAL DRIVE: Is there a time when you have received an award from the company? What was the award? Why did you receive the award? If you were asked to supervise your colleagues, how would you interact with them in order to help them find their personal drive? | [employee comments] |
| LONG RANGE PLANNING: How do you make sure that your long-term goals do not conflict with your short-term goals? In your opinion, do you think most start-ups fail due to lack of long-range planning or due to poor management? Explain your answer | [employee comments] |
| ORGANIZATIONAL SKILLS: When scheduling your time, how do you decide which task comes first and which one goes last? Give an example Describe a time when you have missed an important commitment because you had not put it on schedule. What did you do? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |