Use this step by step explanation to craft a good employee performance feedback review for a brand ambassador. Find the right words with quality phrases.
A brand ambassador has the overall responsibility of representing an organization in a good and respectable manner to enable the organizations to meet its goals and objectives. He or she will make use of his or her marketing skills to help promote the company and attract potential clients.
In addition to the overall duty he or she will also undertake the following roles; act as the company spokesperson, network and build trustworthy relationships with potential clients, assist the company in its marketing events, undertake marketing using old and new techniques, monitor competitors activities and report to the company and participate in online reviews for the company's products and services.
Employee Performance Review Sample | |
|---|---|
| Employee's Name: | Title: |
| Review Period: __/__/__ to __/__/__ | Employee SSN: |
| Work Location: | Supervisor's Name: |
Instructions |
|
Rating Meaning | |
| The employee fails to perform the most important aspects of the job satisfactorily. Requires close guidance to carry out routine jobs. He/she needs significant improvement in all areas. Meetings should be held between the employee and the supervisor to discuss performance deficiencies. | 1 |
| Employee routinely meets and exceeds expectations in all areas of responsibility. Produces high-quality work that at times exceeds expectations. Consistently meets the most critical annual goals. Occasionally produces timely and accurate results. | 2 |
| The employee consistently and significantly exceeds the communicated expectations by producing exceptionally high-quality work. He/she demonstrates exceptional knowledge of his/her duties and is highly recognized by others as an authority in his/her area of work. | 3 |
Supervisor's Feedback | ||
Skill | Comments | Rating |
|---|---|---|
| KNOWLEDGE OF COMPANY PROCESSES: Knowledge of Company Processes is the in-depth understanding of a collection of related, structured activities that serve a particular goal for a group of customers or clients who are valuable to the enterprise. | Proposes different ways to do things and understands the value of other ideas and ways of doing things Responds to and anticipates customers' needs in a timely, courteous and professional manner regardless of the customer's attitude | 2 |
| PLANNING AND SCHEDULING: Planning and Scheduling are the act of establishing a plan for a set of tasks that needs to be completed and including when they should be done. | Assists co-workers plan their daily workload and remain organized always Regularly sets aside ample time to organize and plan the workload without favoritism | 2 |
| ENTHUSIASM: Enthusiasm is an intense enjoyment or a lively interest in a certain thing with a zest and a strong belief that can be felt by those around you. | Looks for moments that positively transformed one's own life and uses the moments to draw strength and inspiration Takes on extra projects and often seeks advice from other colleagues in areas that need clarification when handling the projects | 2 |
| SELF CONFIDENCE: Self Confidence is the ability to know who you are and what you are capable of doing which shows in your behavior, your body language, how you speak, etc. | Volunteers for a task or project that feels like a stretch but matches one's own interests Speaks assertively in order to get people to listen and deliver one's own ideas with conviction | 2 |
| CONCEPTUAL THINKING: Conceptual Thinking is the ability to recognize a situation or problem by identifying patterns or connections while addressing the underlying issues. | Crystallizes the importance and the meaning of a lot of complex ideas into a simple and understandable explanation Considers how present policies, methods, and processes might be affected by future trends and developments | 3 |
| ENJOYMENT OF THE JOB: Enjoyment of the Job is the ability to enjoy what you do rather than enjoying what you earn from it. | Learns more about the company and makes an effort to understand the complete operation and production aspects in order to grow and develop as an employee Enjoys helping other employees and considers them as partners in building something of value | 2 |
| PERSONAL ACCOUNTABILITY: Personal Accountability is the feeling that you are entirely responsible for your actions and consequences taking ownership without blaming others. | Holds oneself and others accountable for making principled decisions and addresses unethical and unsatisfactory behavior head on Admits misjudgments mistakes and errors and informs others when one is not able to meet a commitment | 2 |
| PERSONAL DRIVE: Personal Drive is a combination of desire and energy in its simplest form directed at achieving a goal in whatever you have set your heart to accomplish. | Acts professionally at all times and works within the boundaries of the company processes and legal constraints Provides accurate advice on how to deal with difficult circumstances and how to avoid such circumstances in future | 2 |
| GOAL AND OBJECTIVE SETTING: Goal and Objective Setting is the strategic plan that is set and laid down identifying how goals should be accomplished, by who and by what time. | Uses client satisfaction, quantity, cost, quality, and value added to the company, to evaluate success of a goal Sets goals that are tied to the overall growth strategy of the company in order to increase the company's productivity | 2 |
| ORGANIZATIONAL SKILLS: Organizational Skills is the ability to make use of time, energy and resources available in the most efficient manner to achieve their goal. | Creates an organization chart for the entire company or own department in order to know who does what in the company Gets rid of non-essential items or stores them away in order to make own workspace more productive and functional | 2 |
Self Evaluation | |
Self Evaluation Question | Employee Comments |
|---|---|
| KNOWLEDGE OF COMPANY PROCESSES: How do you demonstrate your understanding of the general environment in which your company operates? How would you respond to a new employee who shows an unwillingness to learn the company process? What would you do to help them? | [employee comments] |
| PLANNING AND SCHEDULING: Do you have all the tools to help you plan and schedule the company's affairs? Are you well versed with the IT systems for planning and scheduling? | [employee comments] |
| ENTHUSIASM: What are some of the career-related actions you took and you were pleased you took them? What pleases you about your actions? Is there a time when you did not think a situation could not get any worse and then it did? | [employee comments] |
| SELF CONFIDENCE: Can you describe a time you thought you were going to fail in a task? What did you do to succeed? What is one thing you do that makes you like yourself and your work? | [employee comments] |
| CONCEPTUAL THINKING: Describe a problem you were solving where you had to work with a concept that was abstract rather that tangible and concrete. What was the outcome? Describe the steps and methods you have used to identify a vision for your department. What would you have done differently? | [employee comments] |
| ENJOYMENT OF THE JOB: How do you maintain enjoyment of the job after experiencing a setback on your way to achieving your goals? Are there times when you have helped other employees love their jobs? How did you go about it? | [employee comments] |
| PERSONAL ACCOUNTABILITY: Can you describe a time when you were asked to handle a tough problem which challenged your personal accountability? What was the outcome? What are some of the special responsibilities and assignments you have been given in the past that are not part of your routine? | [employee comments] |
| PERSONAL DRIVE: Describe how you demonstrate personal drive at work. What have you done to improve your personal drive? If you were asked to supervise your colleagues, how would you interact with them in order to help them find their personal drive? | [employee comments] |
| GOAL AND OBJECTIVE SETTING: What is one of the major goals that you have set for yourself recently? How are you planning to achieve it? Describe some of the factors that you consider when setting your goals and objectives. How have these contributed to your success in the goal setting process? | [employee comments] |
| ORGANIZATIONAL SKILLS: When scheduling your time, how do you decide which task comes first and which one goes last? Give an example Describe a team project that was successful due to good organizational skills. What was your role? | [employee comments] |
Summary |
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Sections 1-4: To be completed by the supervisor Section 5: To be completed by the employee |
1. Exceeds Job Related Expectations |
2. Areas to improve |
3. Goals completed since last performance feedback |
4. Goals for next period |
5. Employee comments |
Signatures | |
| I acknowledge that I discussed this performance feedback with my supervisor. My signature does not mean that I agree or disagree with this appraisal. | |
| Employee: | Date: |
| Supervisor: | Date: |
| Human Resources: | Date: |