Find out the top 10 core skills you need to master as a bill collector and what hard skills you need to know to succeed in this job.
A Bill Collector is responsible for locating customers and informing them of unpaid or overdue accounts as well as negotiating repayment plans and maintaining electronic accounts and collection records.
The primary duties of this post are finding customers and businesses who have overdue bills, tracking down consumers who have an out of date address by using the Internet, post office, credit bureaus, etc., explaining the terms of sale or contract with the debtor when necessary, offering credit advice or referring a customer to a debt counselor when appropriate, learning the causes for the overdue bills which can assist with the negotiations, explaining the terms of sale or contract with the debtor when necessary, offering credit advice or referring customers to a debt counselor when appropriate.
Core Skills Required to be a Bill Collector
Core skills describe a set of non-technical abilities, knowledge, and understanding that form the basis for successful participation in the workplace. Core skills enable employees to efficiently and professionally navigate the world of work and interact with others, as well as adapt and think critically to solve problems.
Core skills are often tagged onto job descriptions to find or attract employees with specific essential core values that enable the company to remain competitive, build relationships, and improve productivity.
A bill collector should master the following 10 core skills to fulfill her job properly.
Accuracy:
Accuracy refers to the closeness of a measured value to a known value or standard that is passed by the governing laws.
A Bill Collector has to always be accurate with figures and data used and required in the office without any guesswork or estimations to facilitate precise and correct information in every department creating an authentic environment that will be respected by the workers.
Administrative Skills:
Administrative Skills are all the services related to the running of a business or keeping an office organized while supporting the efforts of the management team.
A Bill Collector must develop these skills and emphasize the administrative skills to ensure high-level responsibilities that range from planning large scale events to creating presentations and analyzing financial data are handled carefully and efficiently.
Interpersonal Skills:
Interpersonal Skills are a set of abilities that enable a person to positively interact and work with others effectively while avoiding office disputes and personal issues with each other.
A Bill Collector must learn the importance of these skills in the workplace and emphasis on every employee possessing them to build a more cohabit able and productive workplace with the help of each.
Dependability:
Dependability is the characteristic of being able to be counted on and relied upon by providing services that be trusted within a period.
A Bill Collector needs to be dependable and hire reliable employees who can be counted on as consistent and beneficial to the business, building their niche as an essential element of the larger team without worrying about bringing less than your efforts.
Orientation to Work:
Orientation to Work is the introduction that is given to a new worker whereby he is introduced to coworkers and given relevant information like schedules, performance standards, benefits and facilities, names of the supervisors, etc.
A Bill Collector must ensure that all new employees go through an orientation process to assimilate into the workplace and become familiar with what is expected of them.
Competitiveness:
Competitiveness is the skill of being able to compete as a team or a company with other enterprises in the same line of entrepreneurship and emerging as the winner.
A Bill Collector needs creativity in setting the pace for the organization on the policies and factors that determine the level of productivity of their enterprise against their competitors leading to the growth of the business and the income.
Handling Stress:
Handling Stress is the skill to balance the requirements of the job and your abilities or available resources in performing it.
A Bill Collector needs to creatively learn how to schedule work according to the abilities of different individuals to ensure a balance that will not put an unsustainable level of pressure on the employees and cause them to accumulate work related stress.
Time Management:
Time Management is the capacity for an individual to assign specific time slots to activities as per their importance and urgency to make the best possible use of time.
A Bill Collector must schedule each task within a stipulated period for each employee and ensure all the tasks are completed promptly thus actually teaching the staff the value of time and how to utilize it for the interest of the business and their growth.
Customer Service:
Customer Service is the ability to cater for the needs of the client by providing excellent customer service without compromise.
A Bill Collector must understand that pleasing customers is directly connected to the success of the business, therefore, must create a superior customer experience culture in the company that every employee should follow in ensuring all the customers are treated as they should.
Technology Savvy:
Technology Savvy is the introduction of the digital technology in the workplace as a strategy to make tasks run swiftly against doing them manually.
A Bill Collector must ensure that the technology he introduces to the workplace integrated seamlessly with the workflow and empowers the users rather than complicates and damages the workflow making sure the employees are well prepared and not overwhelmed with the technology.
Hard Skills Required to be a Bill Collector
Hard skills are job-specific skill sets, or expertise, that are teachable and whose presence can be tested through exams. While core skills are more difficult to quantify and less tangible, hard skills are quantifiable and more defined.
Hard skills are usually listed on an applicant's resume to help recruiters know the applicant's qualifications for the applied position. A recruiter, therefore, needs to review the applicant's resume and education to find out if he/she has the knowledge necessary to get the job done.
A bill collector should have a good command of the following hard skills to succeed in her job.