Outstanding Employee Performance Feedback: Trade Compliance Clerk

Calmly deals with customer complaints and is excellent at handling difficult situations.

Knows how to listen to customers attentively to extract the important details required to assist them effectively.

Evaluates ideas and opinions in an unbiased manner without favoritism.

Thinks through issues in a very logical manner that results in finding the best solution to a problem.

Implements all procedures required and do not compromise on quality.

Ensures to proofread work at all times before giving it in to avoid mistakes.

Avoids revealing too much information about oneself, the company and other employees to people one does not know too well

Considers other employees cultural differences and tries to act in a sensitive way when making a comment

Is not stopped by pressures, demands, and obstacles that would justifiably derail other employees

Consistently outperforms other employees because of one's excellence in priority setting, planning, and execution

Develops and utilizes measures to assess the goals progress and outcome achievement

Checks results in order to make sure that solutions are effective and takes the necessary action if resolution has not been accomplished

Coaches others on the role and importance of honesty, fairness, and integrity

Corrects past unfair behaviors as advised and never repeats them in future

Encourages automation of manual processes to enhance efficiency and accuracy

Makes effort to understand the cause of errors in processes and puts enough effort to correct the errors

Possesses exceptional ability to do the same task repeatedly for long periods of time

Possesses exceptional ability to work in a team and independently

Demonstrates awareness about the customer experience offered by the product

Understands how to fix all problems associated with a product

Do you put in an extra effort and time in emergencies to ensure the needs of customers are met?

Which biggest challenge have you encountered in customer service and how did you deal with it?

How well do you research and gather facts and information before solving an issue?

Do you always try to inquire further, what could be the missing elements that could achieve a positive outcome?

Do you normally have a checklist or a guide before you start doing any given task?

How do you do your research and do you use factual data and information while doing any task?

How have you used your diplomacy skills to achieve an important goal you have set in the past? What are some of the challenges you faced?

How do you react when you receive negative feedback from other employees about your personality?

How many days of attendance at work do you feel should be considered satisfactory? What has been your record of attendance at work?

Describe a time your workday ended before completing a task. Did you end up finishing the task? How did you do it?

Is there a time when you were not satisfied with the results you achieved for your goals? What was the problem?

When you have a lot of projects you need to complete, what do you do to accomplish them effectively and promptly?

What are your views on fairness, equality, respect, integrity and honesty?

What efforts have you made to enhance your intellectual understanding of legal guidelines pertaining equitable treatment?

What efforts are you making to implement parallel processing of related processes?

Have you ever failed to map existing processes and how did you correct the mistake?

How often do you work in a team and how often do you work independently?

What efforts are you making to improve your ability to work with different data entry software packages?

Can you think of a situation where you demonstrated your ability to fix problems associated with a product?

What are you doing to improve your ability to fix problems associated with a product?